- Domestic- "Standard" orders are shipped by Ontrac, US Mail, FedEx Ground, or UPS Ground. We will choose the fastest, most economically reasonable method of the 4 options.  We will do our best to ship these packages same day is the order is submitted by 3:00PM Pacific Time (6:00PM Eastern Time).  From that point it depends on weather and performance provided by carrier.

- International orders will be shipped by DHL, FedEx, UPS, or International Mail.  In some location and with some item only UPS or FedEx are the only options available.  

• VISA , MasterCard, American Express, Discover, JCB Card
• PayPal
• Check (US Dollar Only)
• Money Order (in US Dollars)
• Cash US Currency ($250 Minimum order applies)
• Bank Wire Transfer ($250 Minimum order applies)
• Western Union ($250 Minimum order applies)

In most cases we will ship your order the same day is is received as long as received before 3:00PM M-F.  If there will be an excessive delay we will notify you by email or telephone. You will have the opportunity to change your order or cancel. Please note: When you request your order be shipped to an address other then the credit card billing address, there will be a delay with your order. 

If paying with a credit card or PayPal, once an order is placed it cannot be changed.  If it hasn't been processed yet, the order can be canceled and a new order can be placed reflecting the change.  If the order has already been processed the payment can be refunded, and a new order can be placed reflecting the change.  If the order has already shipped it can be returned.  Order Cancelation is never guaranteed.

• BROCKHAGE be on address labels."
• Our return labels say "Brockhage Corporation" 
• Customs descriptions will say "Tool Kit."

How do I pay in US Dollars? We ship international orders almost every day. If you pay with credit card we will charge your credit card in US Dollars, and on your credit card statement the charge will appear in your local currency. If you don't have a credit card, you can pay with an Postal Money Order made out in US Dollars, Cash US Currency, or Wire Transfer. Postal Money Order can be bought at your local post office. Sometimes in some countries a Customs Fee is charges then the package is picked up from the post office or when it is delivered. Sometimes a local tax (GST or VAT) is also due.

Shipment shortages, shipment damage, or product defects claims must be made within 10 days of receiving your shipment.

Effective February 5, 2016, returns will be accepted within 30 days of receiving shipment as long as the item is in new condition. We will refund (minus shipping cost of your original shipment) to the credit card used to make the purchase, or paypal account or will issue a  check (if you paid by check or money order) within 10 business day of the time we receive your return. Once used items are not returnable.  

Specific to Key Machines: once a key is cut, key machines not returnable for a full refund.  A restocking charge will apply.  The restocking charge will be determined according to the condition of the machine which cannot be determined until after the machine is inspected by our staff.  A typical restocking charge is 15-30% depending on condition of the machine.  It can be higher if parts and accessories are missing.  Please contact customer service to discuss your situation.  If you are upgrading to better machine, we normally are able to wave the restocking charge, depending on the condition of the machine.  In addition using a key machine connected to a power source other then a power source listed in the Manufacturer Specifications will void the warrant.  We offer machines with (3) specified power inputs. (1) 110V-120VAC/60Hz, (2) 220V-240VAC/50Hz, and (3) 12VDC.  Chose the one that is approprate for your country.  Example, if you connect one of our 110V-120VAC/60Hz (Standard for North America) machines to power in Jamacia which supplies power 110VAC/50Hz, you will assume the risk of doing so as the manufacturer will not honor the warranty because the power source is outside the listed specifications.

Contact Customer Service for RMA number before making returns.  Books, Videos, CD-Rom's, and DVD's are not returnable unless defective.  If you paid via credit card it should take 1-4 weeks from the time we process your refund to the time your bank applies the credit back to your account. We wish this time was shorter, but have no control over this.

Not responsible for typographical errors. Prices subject to change at any time.